✨ Frequently Asked Questions

📦 How long does it take for the product to arrive?
Delivery is made in 7-14 days , depending on the product and the customer's address.

↩ Can I return the product if I'm not satisfied?
Yes, you have the right to return the product within 30 calendar days of receipt, without giving a reason. Full details can be found in the Return Policy section.

🔒 Is my data safe?
Absolutely. All your data is protected according to GDPR . More information can be found in the Privacy Policy section.

💳 What payment methods do you accept?
We accept online payment by bank card, processed securely through Shopify Payments .

✅ Are the products original?
Yes, all products sold by Viralux come from trusted partners and are 100% original .

📦 How can I track my order?
After shipping, you will receive a tracking number by email to track the delivery status.

⚠ What do I do if the product arrives defective?
Contact us immediately and we will replace or refund the product, according to the warranty .

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ℹ If you have any other questions, don't hesitate to contact us – the Viralux team is always here for you! 💬✨