Shipping policy
Shipping Policy
At VIRALUX, we want every order to arrive safely and as quickly as possible. Deliveries within Romania are carried out through Sameday courier services.
Order Processing
Orders are processed within a maximum of 24 business hours from confirmation.
During periods of high order volume, public holidays, or in situations beyond VIRALUX’s control, processing may take longer. In the event of a significant delay, the customer will be informed.
Estimated Delivery Time
The estimated delivery time is 3–5 business days, depending on product availability, the destination, and the courier’s workload.
Delivery times are estimates and may be affected by factors beyond VIRALUX’s direct control, such as adverse weather conditions, busy periods, public holidays, or other operational circumstances affecting the courier company.
Delivery Options and Costs
For orders with a value below 499 RON, the following delivery options are available:
Sameday Point/Easybox pickup – 24.90 RON
Home delivery via Sameday – 29.90 RON
For orders with a value of at least 499 RON, shipping is FREE.
The available delivery options and applicable costs are displayed at checkout before the order is completed.
Delivery to Sameday Point/Easybox
When Sameday Point/Easybox delivery is selected, the customer can choose an available pickup location during the checkout process.
Locker delivery availability may depend on the size and characteristics of the parcel. If a product cannot be shipped using this method, VIRALUX will contact the customer to arrange a suitable delivery solution.
Order Tracking
After the order has been shipped, the customer will receive the information required to track the parcel, when such information is made available by the courier company.
The delivery status can be checked using the AWB tracking number provided after shipment.
Product Availability
We make every reasonable effort to keep product availability information as up to date as possible.
In exceptional situations, an ordered product may become unavailable before the order is processed. In such cases, the customer will be contacted to agree on an appropriate solution, such as replacing the product, modifying the order, or cancelling the order and refunding the amount paid, where applicable.
Incorrect Address or Delivery Information
The customer is responsible for providing accurate contact and delivery information.
If an order cannot be delivered due to an incorrect address, incomplete contact details, or the courier being unable to contact the recipient, VIRALUX will attempt to contact the customer in order to resolve the situation.
Parcel Damaged Upon Delivery
We recommend checking the external condition of the parcel upon receipt.
If the parcel shows visible signs of damage or there are any issues with the products received, the customer is requested to keep the packaging, take photographs of the parcel and products, and contact VIRALUX as soon as possible so that we can assess and resolve the situation.
Additional Information
Products are packaged in a manner intended to protect them during transport.
For any questions regarding delivery, the status of an order, or a parcel received, you can contact us using the details available on the Contact page at www.viralux.ro.
VIRALUX reserves the right to update this Shipping Policy whenever changes occur to courier services, delivery fees, or operational conditions. The conditions applicable to an order are those displayed and accepted by the customer at the time the order is placed.
